You can contact us at polarbitez@gmail.com for any other questions or concerns:)

Questions?

What exactly are freeze-dried snacks?

Freeze-dried snacks are food items that have been frozen at extremely low temperatures and then subjected to a vacuum process that removes the moisture. This results in crispy, light, and crunchy treats that retain most of their flavor and nutrients—without any preservatives!

How long do your freeze-dried snacks last?

Because freeze-drying removes moisture, our snacks have a long shelf life—usually up to 6-12 months depending on the product. Just store them in a cool, dry place to keep them fresh!

How should I store my snacks?

Keep your snacks in a cool, dry place, ideally sealed in their original packaging. Since they are freeze-dried, they’re naturally shelf-stable and can stay fresh for months!

Where are you located on Campus?

We are currently located in the Benson building! Our hours are Monday through Friday from 11am-3pm. We will also be set up at several events so be sure to follow our Instagram or email us for an update on which events and where:)

IN ADDITION: We will also have vending machines that are open 24/7 in buildings throughout campus so be sure to keep an eye out for those.

You can email us at polarbitez@gmail.com with any questions or concerns!

Can I pickup my order if I am local?

Yes! In addition to our shipping options, we do offer local pickup on BYUI campus. When checking out, instead of choosing a shipping option make sure to click on local pickup!

You can reach out to us at polarbitez@gmail.com for any specific questions or concerns!

Do you ship internationally?

Currently, we only offer shipping within the US, but be sure to keep up with us and check back soon as we are hoping to expand :)

Who do I reach out to if I'm not satisfied with my purchase?

We're so sorry to hear that you didn't have a positive experience with us. Please reach out to us at polarbitez@gmail.com and we will be happy to help you!